Privacy Policy

Last updated: March 16, 2025

This document outlines the Privacy Policy (“Policy”) for Better Roofers Saint Louis. This Policy applies exclusively to information collected through the use of this website betterrooferssaintlouis.com (“Website”) and any quote requests submitted through the Website. The sections below explain how your data is gathered, utilized, protected, and your available options regarding your information.

How We Collect and Share Your Information
We collect personal information you voluntarily submit via the Website’s form fields. This data is used to respond to your inquiry. We do not distribute your personal information to third parties beyond what’s required to fulfill your request. However, the information you provide may be shared with our Premier Partners, as defined in our Terms of Services, and they may further share it with their affiliates, employees, contractors, clients, or others involved in facilitating your request.

We may contact you occasionally via email to share updates, offers, or changes to this Policy—unless you request not to be contacted.

Managing Your Data Preferences
You have the right to control your personal information. At any time, you may request to:

• Access the data we hold about you
• Correct or update your information
• Delete any stored data
• Raise questions or express concerns about how your data is handled

To exercise any of these rights, email us at [email protected].

How Your Information Stays Secure
We implement safety measures to protect your information both online and offline. Sensitive data (such as payment details) is encrypted and transmitted securely. You can verify this via the padlock symbol or “https” in your browser’s address bar.

Internally, only team members who need specific access to handle services or customer support can view your identifiable information. All personal data is stored in a secure environment.

If you believe we are not complying with this Policy, contact us at [email protected].

California Consumer Privacy Rights (CCPA)
California residents are entitled to specific rights under the California Consumer Privacy Act (CCPA). Below, we outline how we collect and handle personal information (“PI”) as defined under the CCPA.

What We Gather: Categories of Information
We may collect the following data from Website users:

• First and last name
• Email address
• Phone number
• Street address
• IP address or device identifiers

Where Your Information Comes From
Sources of personal data include:

• Direct submissions through our Website, calls, or emails
• Reviews left on our Website
• Information shared via social media (public profiles only)
• Data received from vendors, Premier Partners, or service providers
• Information obtained indirectly through website activity or browser/device information

Why We Collect Your Information
Your personal information may be used for:

• Responding to quote or service inquiries
• Sharing service-related updates
• Improving Website functionality, testing, and service delivery
• Protecting our platform’s integrity and preventing data misuse
• Meeting legal requirements, including those outlined in the CCPA

How Long We Retain Your Data
We assess several factors to determine how long your information is stored, including the type of data, sensitivity, risk of exposure, business necessity, and applicable legal requirements.

Who We May Share Your Data With
We may share your PI with:

• Premier Partners and their associated contacts (e.g., vendors, contractors, employees)
• Affiliates or subsidiaries
• Third-party service providers
• Legal advisors or auditors
• Government or regulatory agencies upon request

Your Rights as a California Resident
Under the CCPA, California residents are entitled to:

• Notice at Collection: Know what data is collected and why
• Right to Know: Request details about the personal information collected, disclosed, or shared in the past 12 months
• Right to Deletion: Request removal of your personal information, subject to legal exceptions
• Right to Equal Treatment: You will not be penalized or treated unfairly for exercising your rights

Note: We do not sell personal information, so no opt-out process is required for data sales.

How to Request Access or Deletion of Your Data
To make a data access or deletion request, email [email protected] with your name, phone number, email address, and date of original submission. We will respond within 20 business days and indicate which Premier Partners received your data.

Requests via Authorized Representatives
If you’re using an authorized agent to submit a request on your behalf, they must provide written proof that they are legally allowed to act on your behalf before the request is processed.

Business Information

• Business Name: Better Roofers Saint Louis
• Business Type: Residential roofing services
• Phone Number: 314-866-7056
• Main Location: Saint Louis, MO
• Business Hours: Monday – Sunday, 9:00 AM – 5:00 PM